Customer Success Lead

January AI is a precision health company based in Menlo Park, CA. Founded in 2017 by veteran Silicon Valley business executive, Noosheen Hashemi, and renowned genomicist Mike Snyder, a pioneer in bringing Big Data into personalized medicine, January AI takes a multi-omic approach to (i) understanding the physiology and psychology of the 120 million people on the diabetes spectrum and (ii) developing smart products to help them optimize their blood sugar. By harnessing science, medicine, and machine learning, our technology discovers how diabetes affects people differently and provides specific recommendations to move them to a healthier state. 

While multiple technology solutions have appeared in the last decade to address diabetes, innovation has been marginal, making the sector ripe for disruption. We’re leveraging dense data from wearables, smartphones, and digital health; and developed an ontology of 16M food items alongside algorithms like anti-cheat food detection, food recommendations for glycemic load, and 33-hour glucose curve predictions.  We also employ social and gamification strategies to keep users engaged with their health and motivated to level up. Together, these tools power our lifestyle intervention programs for improved glucose regulation and metabolic health. 

At January AI, we believe that every day is January 1st, that every day is a fresh start. We believe that health isn’t a place you reach, but the simple process of doing just a little better than yesterday. We believe that self-improvement is a team sport. That’s why January AI is creating a community of everyday people building their healthy habits, together.  January AI is backed, among others, by Marc Benioff, Jerry Yang and Steve Chen, founders of Salesforce, Yahoo! and YouTube.  If you’re ready to join our team and help grow this community, please submit your application following the link below.   

Position Overview

We are looking for someone who is passionate about providing our customers with the best customer experience in the world while setting up workflows and tools that allow us to scale our business.

Roles and Responsibilities:

• Deliver outstanding service by solving customer issues efficiently and effectively with empathy
• Communicate both proactively and reactively with customers using channels including email and chat
• Establish, measure, and execute against key success metrics like Service Level Agreements (SLAs) and customer satisfaction
• Develop and maintain the company’s external-facing frequently asked questions and reactive canned responses
• As our customer base grows, hire and lead a team of customer success associates
• Recognize patterns of customer inquiries so that the underlying issues are discovered, documented, and resolved
• Partner with product and engineering to evaluate and optimize the user onboarding experience
• Be the voice of the customer and provide feedback to product, engineering, and clinical teams on how we can better serve our customers

Qualifications:

• Bachelor’s degree
• 4+ years’ work experience in a customer-facing customer success or account management role
• 1+ years’ work experience managing a customer-facing team
• Previous experience in a startup, high-growth environments, and comfortable with rapid change
• Proven track record of achieving high levels of customer satisfaction and aligning outcomes to company goals
• Outstanding written and verbal communication skills
• Enthusiastic and creative leader with the ability to coach and inspire others
• Willingness to get your “hands dirty” and troubleshoot when needed
• Extremely well organized with the ability to balance multiple concurrent priorities
• Ability to think critically and apply logical problem-solving skills to isolate and resolve issues
• Expert knowledge of best practices for using a CRM tool (i.e. Salesforce, Freshdesk, etc)

January is an equal opportunity employer. We are a diverse team and are committed to creating an inclusive environment for all employees.

We’d love to hear from you – APPLY HERE.

Local candidates preferred. We do not accept third-party solicitation for employment.

Senior Mobile Applications Developer (React Native, iOS and Android)

January AI is a precision health company based in Menlo Park, CA. Founded in 2017 by veteran Silicon Valley business executive, Noosheen Hashemi, and renowned genomicist Mike Snyder, a pioneer in bringing Big Data into personalized medicine, January AI takes a multi-omic approach to (i) understanding the physiology and psychology of the 120 million people on the diabetes spectrum and (ii) developing smart products to help them optimize their blood sugar. By harnessing science, medicine, and machine learning, our technology discovers how diabetes affects people differently and provides specific recommendations to move them to a healthier state. 

While multiple technology solutions have appeared in the last decade to address diabetes, innovation has been marginal, making the sector ripe for disruption. We’re leveraging dense data from wearables, smartphones, and digital health; and developed an ontology of 16M food items alongside algorithms like anti-cheat food detection, food recommendations for glycemic load, and 33-hour glucose curve predictions.  We also employ social and gamification strategies to keep users engaged with their health and motivated to level up. Together, these tools power our lifestyle intervention programs for improved glucose regulation and metabolic health. 

At January AI, we believe that every day is January 1st, that every day is a fresh start. We believe that health isn’t a place you reach, but the simple process of doing just a little better than yesterday. We believe that self-improvement is a team sport. That’s why January AI is creating a community of everyday people building their healthy habits, together.  January AI is backed, among others, by Marc Benioff, Jerry Yang and Steve Chen, founders of Salesforce, Yahoo! and YouTube.  If you’re ready to join our team and help grow this community, please submit your application following the link below.   

Position Overview

We are looking for a rockstar developer with a strong mobile application development background and a passion for quality to build a highly engaging mobile health app. You will learn and grow alongside talented teammates who share your attention to detail and appetite for problem-solving.

Roles and Responsibilities:

• Work with a cross-functional team to define, build, test, and deploy an innovative mobile app (Android/iOS developed with React Native)
• Partner with Product Designers and Product Managers in defining, designing, and building delightful and engaging user experiences
• Provide technical leadership by defining the architecture, design and coding of a high-quality app that excels in usability, scalability, performance, and security
• Coach, develop and grow the architectural skills and domain knowledge of the team
• Actively participate in the agile software development process to ensure timely and successful delivery of valued features to users

Qualifications:

• 5+ years of experience building consumer mobile applications: Have shipped Android/iOS apps developed with React Native
• Demonstrated knowledge of how to properly architect mobile applications
• Significant experience managing mobile app development and releasing apps on the Google Play Store and/or App Store Connect
• Hands-on experience with developer tooling (XCode, Android Studio, Simulators etc.), REST APIs and release engineering for mobile platforms
• Able to build software with a focus on quality and testability
• Familiarity with agile development processes
• Ability to work in a dynamic startup environment
• Strong analytical skills
• Strong communication skills

January is an equal opportunity employer. We are a diverse team and are committed to creating an inclusive environment for all employees.

We’d love to hear from you - APPLY HERE.

Local candidates preferred. We do not accept third-party solicitation for employment.

Data Engineer

January AI is a precision health company based in Menlo Park, CA. Founded in 2017 by veteran Silicon Valley business executive, Noosheen Hashemi, and renowned genomicist Mike Snyder, a pioneer in bringing Big Data into personalized medicine, January AI takes a multi-omic approach to (i) understanding the physiology and psychology of the 120 million people on the diabetes spectrum and (ii) developing smart products to help them optimize their blood sugar. By harnessing science, medicine, and machine learning, our technology discovers how diabetes affects people differently and provides specific recommendations to move them to a healthier state. 

While multiple technology solutions have appeared in the last decade to address diabetes, innovation has been marginal, making the sector ripe for disruption. We’re leveraging dense data from wearables, smartphones, and digital health; and developed an ontology of 16M food items alongside algorithms like anti-cheat food detection, food recommendations for glycemic load, and 33-hour glucose curve predictions.  We also employ social and gamification strategies to keep users engaged with their health and motivated to level up. Together, these tools power our lifestyle intervention programs for improved glucose regulation and metabolic health. 

At January AI, we believe that every day is January 1st, that every day is a fresh start. We believe that health isn’t a place you reach, but the simple process of doing just a little better than yesterday. We believe that self-improvement is a team sport. That’s why January AI is creating a community of everyday people building their healthy habits, together.  January AI is backed, among others, by Marc Benioff, Jerry Yang and Steve Chen, founders of Salesforce, Yahoo! and YouTube.  If you’re ready to join our team and help grow this community, please submit your application following the link below.   

Position Overview

We are looking for an experienced data engineer to implement and optimize the raw and processed data and data architecture used at January AI for our machine learning-driven product.  The candidate would be responsible for optimizing data flow and representation for machine learning purposes and will work closely with the engineering team to architect solutions that enable robust and reproducible data access and analysis.

Roles and Responsibilities:

• Interface with engineers, product managers and machine learning scientists/engineers to understand data needs and implement solutions
• Work directly with ML scientists/engineers to implement robust and reusable data models
• Build out automated solutions for ML feature testing, validation, and release
• Implement and maintain a data version control system
• Enable automated data preparation for model training
• Ensure data quality and accessibility for all types of data used at January AI
• Design, build, enhance, and launch ETL processes for new and existing data sources
• Augment existing data with output from machine learning analysis/algorithms
• Systematically identify and rectify data quality issues (missing data, mislabeled, old, poor schema/model, etc)
• Produce basic statistical analyses and visualizations to help guide product and business decisions

Qualifications

Required

• Bachelor’s degree in a technical field (computer science, engineering, mathematics, informatics); advanced degree preferred
• 4+ years of industry data engineering experience
• 2+ years experience in ETL design, implementation and maintenance
• 2+ years experience in the data warehouse space
• 2+ years experience with schema design and dimensional data modeling
• Expert usage of SQL and python
• Practical application of basic statistical methods
• Basic experience working on machine learning projects

Nice-to-have

• Prior working experience with healthcare, wearable device, and/or human subject data
• Data visualization skills (R, python, Tableau)
• Familiarity with tools for analysis of large datasets

January is an equal opportunity employer. We are a diverse team and are committed to creating an inclusive environment for all employees.

This position is located in Menlo Park, CA. Local candidates preferred. 

We’d love to hear from you - APPLY HERE.

 We do not accept third-party solicitation for employment. 

VP of Product

January AI is a precision health company based in Menlo Park, CA. Founded in 2017 by veteran Silicon Valley business executive, Noosheen Hashemi, and renowned genomicist Mike Snyder, a pioneer in bringing Big Data into personalized medicine, January AI takes a multi-omic approach to (i) understanding the physiology and psychology of the 120 million people on the diabetes spectrum and (ii) developing smart products to help them optimize their blood sugar. By harnessing science, medicine, and machine learning, our technology discovers how diabetes affects people differently and provides specific recommendations to move them to a healthier state. 

While multiple technology solutions have appeared in the last decade to address diabetes, innovation has been marginal, making the sector ripe for disruption. We’re leveraging dense data from wearables, smartphones, and digital health; and developed an ontology of 16M food items alongside algorithms like anti-cheat food detection, food recommendations for glycemic load, and 33-hour glucose curve predictions.  We also employ social and gamification strategies to keep users engaged with their health and motivated to level up. Together, these tools power our lifestyle intervention programs for improved glucose regulation and metabolic health. 

At January AI, we believe that every day is January 1st, that every day is a fresh start. We believe that health isn’t a place you reach, but the simple process of doing just a little better than yesterday. We believe that self-improvement is a team sport. That’s why January AI is creating a community of everyday people building their healthy habits, together.  January AI is backed, among others, by Marc Benioff, Jerry Yang and Steve Chen, founders of Salesforce, Yahoo! and YouTube.  If you’re ready to join our team and help grow this community, please submit your application following the link below.   

Position Overview

Bring us your vision, your tools, your passion! We are seeking a world class product management professional to build out January AI’s product team. The ideal candidate will have extensive consumer health experience; a history of shipping successful products; the analytical abilities to evaluate market opportunities and their potential financial returns; strong technical aptitude; and superior leadership skills.  As the VP of product, you will be a key decision maker and leader in guiding the direction of the company from day one.

Roles and Responsibilities:

• Lead, mentor and manage a team of product managers, including recruiting, hiring, and training product managers
• Build incredible teams and processes to deliver products that satisfy the needs of customersLead, define, represent and communicate product strategy to all stakeholders, partnering with CEO & CTO
• Own UX design efforts supporting product iterations (may be external and/or internal)
• Product lifecycle management from concept to launch of the product(s) across all products/product lines
• Identify key trends affecting precision health and consumer health in the next 3, 5, and 10 years
• Own the product roadmap and communicate with C-level staff and other stakeholders.
• Assess product development sprints and enhancement opportunities, as well as monitor product development sprints and evaluate results
• Develop budgets, forecasts, and metrics.
• Define pricing and competitive positioning for each product
• Drive innovative ideas, solutions and products through leadership and decisive action
• Understand the evolving product mix in the marketplace and identify potential strategic partnerships for complementary product offerings

Qualifications:

• 10 years’ experience in product management in the healthcare space, preferably working with mobile consumer products at high growth startups 
• 5 years’ experience leading and mentoring product managers 
• BS in Biology, Computer Science, or related technical discipline; MBA helpful
• Demonstrated track record of success building, shipping, and iterating on high value teams and products within an agile software development environment 
• Ability to understand complex business problems and craft effective strategies to tackle them
• Outstanding written and verbal communication skills 
• Extremely well organized with the ability to balance multiple concurrent priorities in a fast-paced and dynamic startup environment
• Nice to have: familiarity with ML/AI technologies

January AI is an equal opportunity employer. We are a diverse team and are committed to creating an inclusive environment for all employees.

We’d love to hear from you - APPLY HERE.

Local candidates preferred. We do not accept third-party solicitation for employment.

Head of Design

January AI is a precision health company based in Menlo Park, CA. Founded in 2017 by veteran Silicon Valley business executive, Noosheen Hashemi, and renowned genomicist Mike Snyder, a pioneer in bringing Big Data into personalized medicine, January AI takes a multi-omic approach to (i) understanding the physiology and psychology of the 120 million people on the diabetes spectrum and (ii) developing smart products to help them optimize their blood sugar. By harnessing science, medicine, and machine learning, our technology discovers how diabetes affects people differently and provides specific recommendations to move them to a healthier state. 

While multiple technology solutions have appeared in the last decade to address diabetes, innovation has been marginal, making the sector ripe for disruption. We’re leveraging dense data from wearables, smartphones, and digital health; and developed an ontology of 16M food items alongside algorithms like anti-cheat food detection, food recommendations for glycemic load, and 33-hour glucose curve predictions.  We also employ social and gamification strategies to keep users engaged with their health and motivated to level up. Together, these tools power our lifestyle intervention programs for improved glucose regulation and metabolic health. 

At January AI, we believe that every day is January 1st, that every day is a fresh start. We believe that health isn’t a place you reach, but the simple process of doing just a little better than yesterday. We believe that self-improvement is a team sport. That’s why January AI is creating a community of everyday people building their healthy habits, together.  January AI is backed, among others, by Marc Benioff, Jerry Yang and Steve Chen, founders of Salesforce, Yahoo! and YouTube.  If you’re ready to join our team and help grow this community, please submit your application following the link below.

Position overview:

January is looking for an energetic, self-motivated and detailed oriented Head of Design. Part strategist, part hands-on designer, this leader will have a key role in envisioning the user experience as well as leading and growing a design team. You will own the end-to-end design process across all of January’s product surfaces which include web, iOS and Android, as well as physical products. As this role stretches across multiple product ecosystems, you’ll collaborate cross functionally within and beyond the design team.

In this role, you’ll be leading projects and designing features, creating experiences for our customers to improve their health outcomes. Using your leadership and management experience, you’ll guide the team to ideate, create, and refine workflows and patterns in the core product experience to make our products easy and delightful to use. As a manager, you’ll eagerly seek and provide feedback. Transparency and flexibility are among your core values.

• This position can begin as contract and then contract-to-full-time hire 
• Remote is OK, with strong preference for West Coast or adjacent time zone to collaborate with the rest of the team in real-time

Base Qualifications:

• Shipped Product and have experience owning core app product development from inception to post-launch; you have a track record of shipping beautiful visual designs and intuitive experiences on both mobile and web.
• A Manager who will grow a team of designers by setting crisp goals, evolving our design practice, building team culture, and a leader who guides the team to the best possible solution 
• A Cross-Functional Expert who will use leadership methodologies and design skills to bring a user-centered point of view to growth and consumer-focused initiatives.
• A Leader who thrives on cross-functional collaboration and actively works to improve the people, product, and process on the design team and beyond. 
• Excellent Communicator of design work and your rationale behind proposals. You can communicate complex ideas to the team and stakeholders. 
• Collaborative and excited about building relationships with other teams in the company, including Engineering, Marketing, and Product Management
• Self-Organized with your time and work, and seek out resources to accomplish projects.
• Investigative and inquisitive about product goals from both a company’s and user’s perspective, fostering a learning culture both with in the design team and the larger eng organization
• Innovative and able to contribute new design patterns to our existing system, and pair with other designers to mentor them on how to use and improve these patterns.

Roles and Responsibilities:

• Understand, leverage and extend our design system to deliver a consistent and rich app experience.
• Collaborate deeply with the development side and craft technically mindful experiences. 
• Apply existing experience and interaction patterns, also developing new ones based on user needs.
• Collaborate closely with Engineering and Product leadership to define features and contribute to the overall direction of the entire product.
• Lead the team in ideating, creating, and documenting user flows and patterns across all product surfaces to make our products delightful to our users and clear to our development team.
• Work extremely closely with Engineering to ensure a smooth hand-offs and accurate, high-quality translation of designs into releases.

What would set you apart:

• Previous work on health-tech or fitness products

Why Join us at January?

• We are a mission-driven company that truly cares about our customers
• Incredibly diverse team from all walks of life and previous experiences (including top-science and business advisors)
• Our market size is large and has a key need that our product addresses
• Great opportunity for impact and direct ownership
• Competitive compensation package

If Interested:

Please apply with a Cover Letter with links to sample work that showcases relevant talent and abilities from previous projects. Feel free to get creative in how you package and present the work – treat it as if you had the role already and were creating content for January :) 

Examples of work that could be relevant:

• Prior design work 
• Prototypes
• Storytelling around how you have lead and built teams in the past

Share with us how you might approach the role and why you are excited to join us.

January is an equal opportunity employer. We are a diverse team and are committed to creating an inclusive environment for all employees.

We’d love to hear from you - APPLY HERE.

This position is located in Menlo Park, CA. West coast-based candidates preferred. 

 We do not accept third-party solicitation for employment.

Visual Designer

January AI is a precision health company based in Menlo Park, CA. Founded in 2017 by veteran Silicon Valley business executive, Noosheen Hashemi, and renowned genomicist Mike Snyder, a pioneer in bringing Big Data into personalized medicine, January AI takes a multi-omic approach to (i) understanding the physiology and psychology of the 120 million people on the diabetes spectrum and (ii) developing smart products to help them optimize their blood sugar. By harnessing science, medicine, and machine learning, our technology discovers how diabetes affects people differently and provides specific recommendations to move them to a healthier state. 

While multiple technology solutions have appeared in the last decade to address diabetes, innovation has been marginal, making the sector ripe for disruption. We’re leveraging dense data from wearables, smartphones, and digital health; and developed an ontology of 16M food items alongside algorithms like anti-cheat food detection, food recommendations for glycemic load, and 33-hour glucose curve predictions.  We also employ social and gamification strategies to keep users engaged with their health and motivated to level up. Together, these tools power our lifestyle intervention programs for improved glucose regulation and metabolic health. 

At January AI, we believe that every day is January 1st, that every day is a fresh start. We believe that health isn’t a place you reach, but the simple process of doing just a little better than yesterday. We believe that self-improvement is a team sport. That’s why January AI is creating a community of everyday people building their healthy habits, together.  January AI is backed, among others, by Marc Benioff, Jerry Yang and Steve Chen, founders of Salesforce, Yahoo! and YouTube.  If you’re ready to join our team and help grow this community, please submit your application following the link provided.  

Position overview:

January is looking for an energetic, self-motivated and detailed oriented Visual Designer. As a hands-on designer, this person will have a key role in envisioning the user experience in collaboration with the rest of the design team. You will own the end-to-end visual design process across all of January’s product surfaces which include web, iOS and Android, as well as physical products. As this role stretches across multiple product ecosystems, you’ll collaborate cross-functionally within and beyond the design team.

In this role, you’ll be leading projects and designing interfaces and creative assets, crafting experiences for our customers to improve their health outcomes. Using your strong sense of aesthetics and production know-how, you’ll create beautiful and functional designs to make our products easy and delightful to use.

• This position can begin as contract and then contract-to-full-time hire 
• Remote is OK, with a strong preference for West Coast or adjacent time zone to collaborate with the rest of the team in real-time

Base Qualifications:

• Shipped Product with a track record of shipping beautiful visual designs and intuitive experiences on both mobile and web.
• 5 years of industry experience working on related software products (e.g. health, fitness, gaming).
• Proficient with industry standard design tools (e.g. Photoshop, Illustrator, Figma).
• Ability to create motion graphics to help illustrate key product concepts and to breathe life into interfaces (e.g. Principle, AfterEffects).
• Knowledgeable about technical limitations as they relate to visual design and performance.
• Able to create beautiful bespoke illustrations for both in-product and marketing purposes.
• Experienced working with design systems and maintaining organized asset management systems.
• Excellent Communicator of design work and rationale behind proposals. You can communicate complex ideas to the team and stakeholders. 
• Collaborative and excited about building relationships with other teams in the company, including Engineering, Marketing, and Product Management.
• Self-Organized with your time and work, and seek out resources to accomplish projects.
• Investigative and inquisitive about product goals from both a company and user perspective, fostering a learning culture both within the design team and the larger organization.
• Innovative and able to contribute new design patterns to our existing system, and pair with other designers to assist them on improving these patterns.

Roles and Responsibilities:

• Bring a point-of-view around visual style, helping key stakeholders make decisions around the aesthetic direction of the product and marketing.
• Create beautiful assets that align with January’s overall design system.
• Understand, leverage and extend our design system to deliver a consistent and rich app experience.
• Collaborate with developers to craft technically mindful experiences. 
• Evolve the company’s tools, processes, and communication around asset management.
• Collaborate closely with Design and Product leadership to align on delivery expectations and timelines.
• Mentor and share know-how around visual design with your other design team peers.

What would set you apart:

• Direct work on health-tech or fitness products.
• Created and maintained a design system on past projects.
• Ability to shoot professional looking photos and videos.

Why Join us at January?

• We are a mission-driven company that truly cares about our customers
• Incredibly diverse team from all walks of life and previous experiences (including top-science and business advisors)
• Our market size is large and has a key need that our product addresses
• Great opportunity for impact and direct ownership
• Competitive compensation package

If Interested:

Please apply with a Cover Letter with links to sample work that showcases relevant talent and abilities from previous projects. Feel free to get creative in how you package and present the work – treat it as if you had the role already and were creating content for January :) 

Share with us how you might approach the role and why you are excited to join us.

January is an equal opportunity employer. We are a diverse team and are committed to creating an inclusive environment for all employees.

We’d love to hear from you - APPLY HERE.

January is located in Menlo Park, CA. Local candidates preferred. 

We do not accept third-party solicitation for employment.

DevOPS Engineer

January AI is a precision health company based in Menlo Park, CA. Founded in 2017 by veteran Silicon Valley business executive, Noosheen Hashemi, and renowned genomicist Mike Snyder, a pioneer in bringing Big Data into personalized medicine, January AI takes a multi-omic approach to (i) understanding the physiology and psychology of the 120 million people on the diabetes spectrum and (ii) developing smart products to help them optimize their blood sugar. By harnessing science, medicine, and machine learning, our technology discovers how diabetes affects people differently and provides specific recommendations to move them to a healthier state. 

While multiple technology solutions have appeared in the last decade to address diabetes, innovation has been marginal, making the sector ripe for disruption. We’re leveraging dense data from wearables, smartphones, and digital health; and developed an ontology of 16M food items alongside algorithms like anti-cheat food detection, food recommendations for glycemic load, and 33-hour glucose curve predictions.  We also employ social and gamification strategies to keep users engaged with their health and motivated to level up. Together, these tools power our lifestyle intervention programs for improved glucose regulation and metabolic health. 

At January AI, we believe that every day is January 1st, that every day is a fresh start. We believe that health isn’t a place you reach, but the simple process of doing just a little better than yesterday. We believe that self-improvement is a team sport. That’s why January AI is creating a community of everyday people building their healthy habits, together.  January AI is backed, among others, by Marc Benioff, Jerry Yang and Steve Chen, founders of Salesforce, Yahoo! and YouTube.  If you’re ready to join our team and help grow this community, please submit your application following the link provided.  

Position overview:

January AI is growing the DevOPS Engineering team to help deploy, manage, troubleshoot, and enhance our complex cloud-based tech-stack for our customers.

• Is Continuous Improvement in your work DNA?
• Do you enjoy working with a highly motivated and talented team to deliver mission-critical health-tech solutions that will change the way people know about their health?
• Do you have experience using AWS with Athena, EMR, Kinesis, Redshift, Glue, SQS
• We are looking for a highly technical, hands-on Engineer with experience using several open source projects commonly found in large-scale deployments. 

Roles and Responsibilities:

• You will be automating deployment, monitoring and site reliability for applications in our cloud platform
• You will be managing our existing Jenkins CI/CD pipeline for our mobile application and backend services
• You will be building and managing our machine learning service CI/CD pipelines
• You will be managing our Kubernetes Lifecycle: deployments, upgrades, monitoring, and uptime of all K8S clusters. You will help to advance the deployment process of software into Kubernetes with Terraform Cloud. Additionally, you will work towards perfecting the metrics and alerting on Dynatrace and PagerDuty..
• Your focus will be on minimizing deployment friction and maximizing system uptime. Team members all participate in an on-call rotation.
• You will build innovative automated solutions and tools to help debug and resolve problems in production and prevent them from recurring. Further, you will proactively seek out system weaknesses and find ways to fix them before they cause production issues using monitoring data, watching trends, and using Chaos Engineering.
• You will be keeping our services up and running and quickly recovering when they fail
• You will be working closely with internal stakeholders and teams to ensure that we ship software that meets security, SLA, and performance requirements
• You will be writing and updating user/dev documentation, including runbooks/playbooks
• You will be automating work, including infrastructure tasks, testing, failover solutions, failure mitigation, etc.
• You will be debugging complex problems across the full-stack
• You will be developing CI/CD processes and protections to improve cadence
• You will be using Chaos Engineering to test what you build under real-world conditions

Requirements

• B.S. in computer science or equivalent
• Extensive cloud experience with AWS; Familiar with AWS technology including Lambda, RDS, SQS, Kinesis, S3, and SageMaker; Experience with Kubernetes including AWS EKS is a plus
• Experience with configuration automation tools Chef, Puppet, Ansible, etc.
• Extensive experience with modern CI/CD tools such Jenkins, CircleCI, etc.
• Extensive experience tracing and logging tools such as DynaTrace, DataDog, ELK, Splunk
• Practical knowledge in at least one modern programming language (GO, Python, Java, Javascript,..)
• 5+ years designing, building, and operating large-scale distributed systems in production systems at scale
• Solid experience with ML service training, deployment and testing pipeline; Familiarity with Python, JupyterHub and other ML development frameworks
• Strong experiences in production deployment and troubleshooting
• Excellent communication skills, both verbal and written
• A solid understanding of networking and core Internet protocols (e.g. TCP/IP, DNS, SMTP, HTTP, and distributed networks)
• Advanced experience on Terraform
• Understands networking and messaging, especially between services, RPC, gRPC/Proto
• Has hands-on experience using source control (Git, GitHub) and feature branching strategies
• Has experience with a variety of open-source databases (Postgres, Redis, Cassandra, etc.)
• Have a track record of embedding security into the fabric of an organization and infrastructure.
• Understands the idea behind Chaos Engineering
• Experience with Service Mesh (Linkerd/Istio) / API Gateways (Kong/Tyk/AWS) / Message Queuing (Kafka, AWS SQS)

January is an equal opportunity employer. We are a diverse team and are committed to creating an inclusive environment for all employees.

We’d love to hear from you - APPLY HERE.

Local candidates preferred. We do not accept third-party solicitation for employment.

Chief Technology Officer

January AI is a precision health company based in Menlo Park, CA. Founded in 2017 by veteran Silicon Valley business executive, Noosheen Hashemi, and renowned genomicist Mike Snyder, a pioneer in bringing Big Data into personalized medicine, January AI takes a multi-omic approach to (i) understanding the physiology and psychology of the 120 million people on the diabetes spectrum and (ii) developing smart products to help them optimize their blood sugar. By harnessing science, medicine, and machine learning, our technology discovers how diabetes affects people differently and provides specific recommendations to move them to a healthier state. 

While multiple technology solutions have appeared in the last decade to address diabetes, innovation has been marginal, making the sector ripe for disruption. We’re leveraging dense data from wearables, smartphones, and digital health; and developed an ontology of 16M food items alongside algorithms like anti-cheat food detection, food recommendations for glycemic load, and 33-hour glucose curve predictions.  We also employ social and gamification strategies to keep users engaged with their health and motivated to level up. Together, these tools power our lifestyle intervention programs for improved glucose regulation and metabolic health. 

At January AI, we believe that every day is January 1st, that every day is a fresh start. We believe that health isn’t a place you reach, but the simple process of doing just a little better than yesterday. We believe that self-improvement is a team sport. That’s why January AI is creating a community of everyday people building their healthy habits, together.  January AI is backed, among others, by Marc Benioff, Jerry Yang and Steve Chen, founders of Salesforce, Yahoo! and YouTube.  If you’re ready to join our team and help grow this community, please submit your application following the link provided. 

Roles and Responsibilities

• Lead and manage a team of ML scientists and ML engineers 
• Work closely with Engineering (front and back end) and ensure effective collaboration and material handoff between the ML and Engineering teams
• Help Engineering team in pivotal decision making concerning infrastructure, architecture and scalability
• Work closely with the Product team to understand the product aims and incorporate them in ML strategy and development
• Communicate deep scientific concepts to Commercial and Product teams and to clients and partners
• Be part of the leadership team to decide on strategies for short term and long term needs of the company and product roadmap
• Maintain and scale the existing technologies and build on it
• Keep abreast of latest developments in science, biology, medicine and ML as they relate to metabolic syndrome
• Collaborate on study design in for January and January clients to feed into products
• Strategize and execute on IP development and manage  the company’s IP portfolio
• Align the company's technology resources with the organization's short- and long-term goals
• Serve on the executive committee to align technology goals to other departmental and organizational objectives

General Qualifications

• Experience working in early stage startups - from building and scaling to going through fundraising.
• Masters or PhD in CS, EE or related computational fields (i.e. Physics, Computational Biology, Math)
• At least 3 years of experience of working at an intersection of Machine learning, Product development and Software development teams. 
• Great communication and leadership skills and the ability to work in a fast-paced environment.
• Practical experience with software architecture and the ability to engage with an Engineering team to help build and scale the existing infrastructure.
• Experience working directly with front-end and back-end engineers.
• Ability to adapt to new technologies and to learn new scientific and business concepts.

Machine Learning Qualifications

• Extensive experience with the complete cycle of developing AI models and features from conceptualization of an idea, implementation, evaluation, and productization and delivery to the user.
• At least 3 years of managing a team of Senior Machine Learning Scientists and Engineers.
• Solid knowledge of analysis of multi-modal and time-variant signals
• In-depth knowledge of start-of-the-art Machine Learning techniques and theory,  particularly Deep Learning.
• Experience building recommender systems and personalized models.
• Good understanding of modern NLP in the wake of self-attentive transformers.

Useful to have

• Experience with healthcare data especially time-series data
• Experience fundraising with VCs, identifying collaborative opportunities with prospects, and defining projects with partners

January is an equal opportunity employer. We are a diverse team and are committed to creating an inclusive environment for all employees.

We’d love to hear from you - APPLY HERE.

Local candidates preferred. We do not accept third-party solicitation for employment.

Senior QA Automation Engineer

January AI is a precision health company based in Menlo Park, CA. Founded in 2017 by veteran Silicon Valley business executive, Noosheen Hashemi, and renowned genomicist Mike Snyder, a pioneer in bringing Big Data into personalized medicine, January AI takes a multi-omic approach to (i) understanding the physiology and psychology of the 120 million people on the diabetes spectrum and (ii) developing smart products to help them optimize their blood sugar. By harnessing science, medicine, and machine learning, our technology discovers how diabetes affects people differently and provides specific recommendations to move them to a healthier state. 

While multiple technology solutions have appeared in the last decade to address diabetes, innovation has been marginal, making the sector ripe for disruption. We’re leveraging dense data from wearables, smartphones, and digital health; and developed an ontology of 16M food items alongside algorithms like anti-cheat food detection, food recommendations for glycemic load, and 33-hour glucose curve predictions.  We also employ social and gamification strategies to keep users engaged with their health and motivated to level up. Together, these tools power our lifestyle intervention programs for improved glucose regulation and metabolic health. 

At January AI, we believe that every day is January 1st, that every day is a fresh start. We believe that health isn’t a place you reach, but the simple process of doing just a little better than yesterday. We believe that self-improvement is a team sport. That’s why January AI is creating a community of everyday people building their healthy habits, together.  January AI is backed, among others, by Marc Benioff, Jerry Yang and Steve Chen, founders of Salesforce, Yahoo! and YouTube.  If you’re ready to join our team and help grow this community, please submit your application following the link provided. 

Position Overview

We are looking for motivated individuals with extensive experiences in web and mobile application testing and a passion for quality to help us build a highly engaging mobile health application. You will learn and grow alongside talented teammates who share your attention to detail and commitment to quality.

Roles and Responsibilities:

• Work closely with product managers, developers to ensure clarity of feature requirements
• Gain deep expertise in our product functionality, and act as a champion for product quality
• Develop and maintain testing strategy, test plans, test scripts for our mobile app and related services
• Create and maintain regression test suites for the product and ensure test coverage across different environments
• Conduct functional QA of the product in a timely fashion; 
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• Plan and conduct suitable vulnerability testing to verify system security 
• Provide user-reported issue verification and participate in failure investigations
• Monitor and track software defects; establish quality metrics and best practices for QA process

Qualifications:  

• BS degree or higher in Information Systems, Computer Science, Engineering, or related field
• 5+ years in production software testing (both manual and automation testing)
• 4+ years of experience in testing iOS and Android mobile applications, and web services.
• Strong understanding of software QA methodologies, tools, and approaches (black box and/or automated testing)
• Strong background in developing QA processes and metrics
• Good familiarity and comfort with development and build tools (e.g. Git, Bitbucket, Jenkins, Android Studio, XCode, Simulators, etc.)
• Experience in setting up automated testing pipelines (working with engineering & devops), collection and aggregation of application and test result metrics
• Hands on experience with automation tools and frameworks (e.g. Appium, Mocha, Cypress, Gulp, Selenium, SoapUI)
• Experience testing systems handling PHI (HIPAA) a big plus
• Familiarity with Agile development process and tools (e.g. JIRA) 
• Excellent follow-through skills; self-motivated and detail-oriented. Takes pride in one’s work and strives for excellence 
• Ability to work in a dynamic startup environment
• Strong analytical skills
• Strong communication skills

January is an equal opportunity employer. We are a diverse team and are committed to creating an inclusive environment for all employees.

We’d love to hear from you - APPLY HERE.

Local candidates preferred. We do not accept third-party solicitation for employment.

Social Media Manager

January AI is a precision health company based in Menlo Park, CA. Founded in 2017 by veteran Silicon Valley business executive, Noosheen Hashemi, and renowned genomicist Mike Snyder, a pioneer in bringing Big Data into personalized medicine, January AI takes a multi-omic approach to (i) understanding the physiology and psychology of the 120 million people on the diabetes spectrum and (ii) developing smart products to help them optimize their blood sugar. By harnessing science, medicine, and machine learning, our technology discovers how diabetes affects people differently and provides specific recommendations to move them to a healthier state. 

While multiple technology solutions have appeared in the last decade to address diabetes, innovation has been marginal, making the sector ripe for disruption. We’re leveraging dense data from wearables, smartphones, and digital health; and developed an ontology of 16M food items alongside algorithms like anti-cheat food detection, food recommendations for glycemic load, and 33-hour glucose curve predictions.  We also employ social and gamification strategies to keep users engaged with their health and motivated to level up. Together, these tools power our lifestyle intervention programs for improved glucose regulation and metabolic health. 

At January AI, we believe that every day is January 1st, that every day is a fresh start. We believe that health isn’t a place you reach, but the simple process of doing just a little better than yesterday. We believe that self-improvement is a team sport. That’s why January AI is creating a community of everyday people building their healthy habits, together.  January AI is backed, among others, by Marc Benioff, Jerry Yang and Steve Chen, founders of Salesforce, Yahoo! and YouTube.  If you’re ready to join our team and help grow this community, please submit your application following the link provided. 

Position Overview

Do you have a passion for writing copy that influences, educates, and sometimes entertains? Are you up on the latest social media trends and strategies and enjoy building and engaging communities? If so, we want you!

As the Social Media Manager at January AI, you’ll lead, support, and strengthen our brand’s customer-facing voice across social media channels, with a focus on audience development and community engagement. This role is critical for creating an elevated brand aesthetic, persona, and voice for the brand.  As a member of the growth team, you will work directly with the VP of Marketing to set and execute on the social media strategy, and partner closely with the editorial team to develop campaigns and promotions for January AI’s posts, videos, and more. 

Roles and Responsibilities:

• Own all January AI social media channels, from planning and producing content to distributing and analyzing results.
• Lead the development of seasonal and evergreen social strategies and maintain the monthly social editorial calendar.
• Develop a strong tone of voice and persona on each social platform, working closely with internal teams and agency partners to deliver content and programming built for social. 
• Ensure all work aligns with the brand’s visual aesthetic and tone of voice.
• Develop influencer programs to help build January AI’s brand with consumers.
• Actively track and manage the community and monitor audience sentiment.
• Research and identify growth opportunities in our existing social media channels, as well as exploring new channels.
• Advocate for the company in social media spaces, engaging in dialogues and answering questions where appropriate.
• Lead social strategy for larger content campaigns and promotions.
• Share social best practices and guides for founders, science advisors, and others.

Qualifications:

• 4+ years of experience.
• Bachelor’s degree.
• Managed high-visibility / high-profile accounts or top-tier consumer brands.
• Deep expertise as both a creator and strategist.
• Strong collaborator and effective communicator across all levels.
• Creative, dedicated, and a team player with a true passion for social media.
• Excellent copywriter, can adapt style and voice across different platforms. 
• Superior judgment: you know when to push and when to play it safe.
• Previous experience in a startup or high-growth environment, and comfortable with rapid change.

January is an equal opportunity employer. We are a diverse team and are committed to creating an inclusive environment for all employees.

We’d love to hear from you - APPLY HERE.

Local candidates preferred. We do not accept third-party solicitation for employment.

VP Business Development

January AI is a precision health company based in Menlo Park, CA. Founded in 2017 by veteran Silicon Valley business executive, Noosheen Hashemi, and renowned genomicist Mike Snyder, a pioneer in bringing Big Data into personalized medicine, January AI takes a multi-omic approach to (i) understanding the physiology and psychology of the 120 million people on the diabetes spectrum and (ii) developing smart products to help them optimize their blood sugar. By harnessing science, medicine, and machine learning, our technology discovers how diabetes affects people differently and provides specific recommendations to move them to a healthier state. 

While multiple technology solutions have appeared in the last decade to address diabetes, innovation has been marginal, making the sector ripe for disruption. We’re leveraging dense data from wearables, smartphones, and digital health; and developed an ontology of 16M food items alongside algorithms like anti-cheat food detection, food recommendations for glycemic load, and 33-hour glucose curve predictions.  We also employ social and gamification strategies to keep users engaged with their health and motivated to level up. Together, these tools power our lifestyle intervention programs for improved glucose regulation and metabolic health. 

At January AI, we believe that every day is January 1st, that every day is a fresh start. We believe that health isn’t a place you reach, but the simple process of doing just a little better than yesterday. We believe that self-improvement is a team sport. That’s why January AI is creating a community of everyday people building their healthy habits, together.  January AI is backed, among others, by Marc Benioff, Jerry Yang and Steve Chen, founders of Salesforce, Yahoo! and YouTube.  If you’re ready to join our team and help grow this community, please submit your application following the link provided. 

Position Overview

Bring us your vision, your expertise, your passion! We are seeking a world class Business Development leader to build on an early set of client relationships and drive the definition and deployment of January AI's commercialization and  BTB offerings. January is unique, in that through our founder, advisor, and investor network we have the opportunity to get introductions at the highest levels of payer, employer, coaching and technology companies. We are looking for an entrepreneurial candidate who will build out our commercial team, working cross functionally with product, engineering, science, and regulatory to both refine the company's BTB go-to-market strategy and partner on execution. The position reports to the CEO.

The ideal candidate will have extensive BTB healthcare experience crafting solutions for Payers, Employers, or Providers and leading partnerships with innovative health technology companies. You will be a problem solver at heart, creative in your approach to sales and passionate about developing solutions that address the complexities of Healthcare. You will possess strong analytical abilities to evaluate market opportunities and their potential financial returns and deep dive into the product and research, becoming an expert who can speak credibly on our potential to an array of audiences. Our team is made up of builders who get their hands dirty,  you will be excited to join them in the trenches and put your mark on our offering from Day 1.  

Roles And Responsibilities

• Defining the value proposition across each of our customer segments (look for a broad description)
• Own our BTB go-to-market strategy including  product specification refinement, marketing, reimbursement, and partnerships
• Lead  January’s interactions with payers/pay-vidors/employers, pharma, and technology partners
• Partner with the heads of Engineering, Product, Science, and Regulatory to ensure our product roadmap supports our BTB offerings and are aligned with our reimbursement/regulatory strategies
• Partner with Data Science to support our ML platform’s strategic roadmap, including prioritization of platform features to support effective commercialization
• Build a world-class commercial team

Qualifications

• Ten+ years of experience in Healthcare
• Experience defining commercial strategy and partnering on execution
• Strong leadership skills and experience managing teams in an entrepreneurial environment
• Ability to build relationships with senior-level executives at health care organizations
• Experience leading partnerships with a long track record of delivering and building trust
• Strategic thinker who possesses strong business judgment and the ability to identify and evaluate risk and opportunity at the commercial, development and regulatory levels
• Content depth, with a willingness to learn the science. MD or PhD and familiarity with ML/AI technologies preferred but not required
• Outstanding written and verbal communication skills
• Extremely well organized with the ability to balance multiple concurrent priorities in a fast-paced and dynamic startup environment
• Entrepreneurial mindset – proactive, persistent, collaborative, and excited to tackle a wide range of new topics
• Strong understanding of billings codes, value based reimbursement models / performance modifiers, and the remote patient monitoring space

January is an equal opportunity employer. We are a diverse team and are committed to creating an inclusive environment for all employees.

We’d love to hear from you - APPLY HERE.

Local candidates preferred. We do not accept third-party solicitation for employment.